Reference

totalwla Privacy Policy: What We Collect and Why

The totalwla Privacy Policy sets out exactly what personal data we gather when you open an account, make a deposit via DANA or QRIS, and access the lobby…

Account & identity dataDANA, OVO, GoPay, QRIS transaction recordsDevice & session logsCookie & analytics dataRetention & deletion rights

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What Data We Collect and How We Use It

totalwla Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register on totalwla, we collect the information you provide directly — name, phone number, email address and the payment method you link, whether that is DANA, OVO, GoPay, QRIS or a bank transfer through BCA, BRI or Mandiri. We also capture device identifiers, IP

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address and session timestamps each time you log in or navigate the lobby. This data lets us verify your identity before account access, confirm that deposits and withdrawals reach the correct wallet, and detect unusual activity. We do not sell your personal data to third parties.
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Data sharing is limited to payment processors, identity-verification services and the fraud-prevention tools we rely on to keep transactions clean. Access to the platform depends on local law, and our data practices reflect the requirements of each jurisdiction where access is permitted.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to review the data we hold, request a correction or ask us to delete your account records, our privacy support team is reachable around the clock. Use the channel that works for you — live chat inside your account dashboard, email for written requests that need a paper trail, or the dedicated privacy form linked in your account settings. We aim to respond to all data-related requests within 72 hours.

Team online

Live Chat – Account Dashboard

Open the chat widget inside your logged-in account to raise a privacy query immediately. Available 24 hours, every day, including requests from Makassar and Denpasar time zones.

Email – Privacy Request

Send a written data request to our privacy inbox. Include your registered phone number so we can locate your account records and reply within 72 hours with a full data summary.

In-Account Privacy Form

Navigate to Settings → Privacy in your account dashboard to submit a deletion or correction request directly. The form logs your submission and generates a reference number for follow-up.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies, Retention and Account Security

We apply encryption at rest and in transit for all account and payment records. Cookie preferences can be managed from the privacy banner that appears on your first visit, and you can…

Encryption in Transit

All data moving between your device and our servers — including QRIS scan references and OVO wallet confirmations — travels over TLS encryption so it cannot be read in transit.

Cookie Controls

We use strictly necessary cookies to keep your session alive and analytics cookies to understand how the lobby is used. You can accept, reject or customise non-essential cookies from the privacy banner.

Account Security Layers

Phone-number verification is required before account access is granted. If our system detects a login from an unfamiliar device, we trigger an additional verification step before allowing entry.

Data Retention Schedule

Active account records are held while your account remains open. Payment reference logs — including DANA and GoPay transaction IDs — are retained for the period financial regulations require, then deleted.

Third-Party Processors

We share only the minimum data necessary with payment processors and fraud-prevention partners. No personal data is sold or transferred to advertising networks outside the scope of this policy.

Your Correction and Deletion Rights

You can request a copy of the data we hold, ask us to correct inaccurate records, or ask for deletion. Rights depend on local law; we honour every request that is lawful in your jurisdiction.

Frequently Asked Questions About Privacy on totalwla

These questions cover what Indonesian account holders most often ask about the totalwla Privacy Policy — from what data we collect to how long we keep it and how to ask us to delete it.

We collect your name, phone number, email address and the wallet or bank details you link — such as your DANA or OVO account ID. We also log your device type, IP address and session timestamps each time you log in.

We retain transaction reference numbers and timestamps for QRIS and GoPay payments for the period required by financial regulations. We do not store full wallet credentials — only the references needed to verify a deposit or withdrawal.

Active account records are held while your account is open. After closure, transaction logs are retained for the legally required period, then deleted. Device and session logs are purged after 90 days unless a security review is active.

Yes. Submit a request through Settings → Privacy in your account dashboard, or email our privacy inbox with your registered phone number. We will send a full data summary within 72 hours where local law permits.

Use the in-account privacy form or contact live chat 24 hours a day. We will confirm the deletion scope, carry out the request within the period required, and send you a reference number confirming completion. Deletion rights depend on local law.

We use strictly necessary cookies to maintain your login session and optional analytics cookies. A preference banner appears on your first visit. You can update cookie choices any time from your browser settings or the privacy section of your account.

Reach our privacy team via live chat inside your account dashboard, available around the clock. For written queries, use the email channel — include your registered phone number so we can locate your records quickly. Access to privacy rights depends on local law.

totalwla Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy Rights

Live Chat – Account Dashboard

Email – Privacy Request

In-Account Privacy Form

Data Handling, Cookies, Retention and Account Security

Encryption in Transit

Cookie Controls

Account Security Layers

Data Retention Schedule

Third-Party Processors

Your Correction and Deletion Rights

Frequently Asked Questions About Privacy on totalwla

01 What personal data does totalwla collect when I open an account?

02 Does totalwla store my QRIS or GoPay payment details?

03 How long does totalwla keep my account data?

04 Can I request a copy of the data totalwla holds about me?

05 How do I ask totalwla to delete my personal data?

06 Does totalwla use cookies, and how do I manage them?

07 Who can I contact if I have a Privacy Policy concern specific to Indonesia?

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